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Quality management system

For its testing laboratories, the MPA Braunschweig operates a quality management system accredited by the DAP (German Accreditation System for Testing) since 1995 and by the DAkkS (German National Accreditation Body) since 2000.
The inspection body was accredited in 2001 and the certification body in 2007 by DAP/DAkkS.
Click here to view our accreditations >

The QA system of the MPA Braunschweig ensures that

  • each of their testing laboratories complies with the "General requirements for the competence of testing and calibration laboratories" in accordance with DIN EN ISO/IEC 17025.
  • the certification body complies with the "General requirements for bodies operating product certification systems" in accordance with DIN EN ISO/IEC 17065.
  • according to Chapter 7.9 of DIN EN ISO/IEC 17025 2018-03, the Materials Testing Institute for Civil Engineering (MPA BS) as accredited testing and calibration laboratory provides a documented practice for the receipt, assessment and decision-making in connection with complaints. Your complaint will be accepted via a form – we therefore kindly ask you to follow this link and complete, print, sign and send it to us by post or email with the subject “Complaint” to the following address: beschwerden@mpa.tu-bs.de

Quality principles of the MPA Braunschweig

  • Continuous quality assurance
    The principles of our quality policy are ensured through systematic and comprehensive quality assurance in accordance with national or international state of the art, in all phases of service delivery, at all management levels and in all workplaces.
  • High quality of services
    The services are characterised by a high level of quality – from the first contact with the customer to premium customer service even after the order is complete.
  • Thorough analysis of requirements
    The quality of the services provided starts with the thorough and methodical determination of the testing, monitoring or certification requirements. All the objectives of the quality management system are focused on attaining high-quality, reliable and safe results.
  • Application of up-to-date procedures
    The procedures to be used are determined by the MPA Braunschweig after consultation with the customer. This can include consultancy in the sense of clarifying issues; but under no circumstances must the customer be influenced in their decision-making process. The procedures are based on the current standards and directives and take into account the respective state-of-the-art technology.